word-of-mouth marketing

Wow, Nice Tibias

XRayPinupGirlThe EIZO Company of Japan is a relatively obscure manufacturer of x-ray monitors and medical imaging displays, but thanks to the work of the Butter Advertising Agency in Berlin/Duesseldorf, Germany, the company is grabbing attention with a new promotional pinup calendar that shows everything -- and we mean everything. X-ray images of nude models posted on the Internet caused a viral storm of commenting and link-sharing.

Hollywood Goes to War

Audie MurphyActor Audie Murphy was the most highly-decorated soldier in World War II, from which he later suffered insomnia, depression, and nightmares. Today some people want to use him as a propaganda symbol in support of current wars.Viral emails have emerged as a form of stealth propaganda recently, most noticeably in the recent U.S. presidential campaign, when Barack Obama was dogged with false claims that he was a Muslim, that he was refused to salute the American flag, that he was not a U.S. citizen and so forth. The Washington Post reported earlier this year that Danielle Allen, a professor at the Institute for Advanced Study in Princeton, New Jersey, attempted to trace the chain of one of those emails and found what the Washington Post called "valuable insight into the way political information circulates, mutates and sometimes devastates in the digital age." She noted that the anonymous nature of viral emails, combined with the word-of-mouth way that they spread, makes them hard to counter. "This kind of misinformation campaign short-circuits judgment," she said. "It also aggressively disregards the fundamental principle of free societies that one be able to debate one's accusers."

Recently a friend forwarded me a viral email that has apparently been circulating since at least June of this year. I haven't seen it previously, but a Google search turned up several copies on various websites. This particular viral message was unrelated to Obama or the presidential campaign but carries its own load of rhetoric aimed at shaping public opinion. On the principle that these subterranean propaganda campaigns ought to be openly discussed and exposed, I thought I'd respond to this one publicly.

Polishing Demand for the iPhone

There were long lines of people in Poland to buy the new iPhone 3G, just like in the U.S. But in Poland, those lined up were paid actors. The Polish subsidiary of the French firm France Telecom (Orange) admitted that they had staged the popular demand for the new device. "It was a marketing stunt," said Wojciech Jabczynski, the spokesperson for the French company.

Sweeting Corn Syrup's Public Image

The Corn Refiners Association launched an 18-month, $20 to $30 million public relations and advertising campaign "to convince consumers that HFCS [high-fructose corn syrup] isn't the evil it has been made out to be." The industry group is running ads in major newspapers -- under the banner "time for a little food for thought" -- that say HFCS has the "same natural sweeteners as table sugar and honey." The campaign, which was created by the Omnicom Group firm DDB, also includes television and online ads and "phone and in-person conversations with influential mommy bloggers." The Cor

Product Placement in the City

If producers anticipated that the new movie "Sex and the City" might be a marketing bonanza, it did not disappoint. Vanity Fair magazine sent two reporters to view the movie and count the number of promotional products that appeared on-screen, including any blatantly-mentioned brand names.

Getting Buzzed Through the Revolving Door

U.S. Federal Trade Commission (FTC) chair Deborah Platt Majoras will leave her government post to work for Procter & Gamble (P&G), the largest U.S. consumer products company. Even though Majoras has excused herself from FTC matters that may impact P&G and will need to follow a year-long "cooling off" period, Multinational Monitor's Robert Weissman is concerned. "P&G is the leading company involved in 'buzz marketing,'" he writes.

Motor Mouths

The Hotrodders.com website has launched a satirical spinoff, SpankMyMarketer.com, aimed at exposing "illegal stealth marketing" on behalf of companies including General Motors, Holley, Comp Cams and Dynomax, which they say has been posted on theirs and other auto-related websites.

Betting Bigger Bucks on Buzz

MouthSpending on word-of-mouth marketing "has increased from $76 million in 2001 to $981 million in 2006 and is expected to grow to approximately $3.7 billion by 2011," according to a report by PQ Media.

Research, Develop, and Sell, Sell, Sell: Part Two in a Series on the Politics and PR of Cervical Cancer

The Politics and PR of Cervical CancerAs noted in part one of this series of four articles, Setting the Stage, in 2006, Merck captured worldwide attention with the introduction of what is often touted as the first ever vaccine against cancer. Effective against two strains of Human Papillomavirus (HPV) that account for 70% of cervical cancer cases, the vaccine shows real promise for reducing HPV infection in women.

These articles are not primarily about the efficacy of Merck's vaccine, Gardasil, or of GlaxoSmithKline's competing vaccine, Cervarix, which has not yet received FDA approval. Dr. Diane Harper, who has studied HPV for twenty years and worked on the drug trials for both vaccines, told me emphatically that "The vaccines are good and will indeed prevent cervical cancer." But Dr. Harper has serious concerns about Merck's marketing juggernaut, and the push for vaccine mandates for middle-school aged girls.

McDonald's Wants in the "Mom-to-Mom Dialogue"

PR Week has more on McDonald's "moms' quality correspondence" PR campaign. The fast food giant met with the six mothers in early June, "at the company's global headquarters in Oak Brook, IL. Future interactions will include a visit to a beef supplier in August and a 'farm field' and produce supplier in September. ...

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