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Yes, Virginia, corporations can be bureaucracies. That doesn't make it right but what I'm saying is that the machinery is running but nobody in charge is home. My wife and I have the same but different problem. Someone has been using her name and our address successfully for years. THANK GOD SHE DOESN'T HAVE THE SSN. But that doesn't stop credit agencies from failing to verify. The National Student Loan collections department has been particularly egregious about this. They call a few times every few years for money. They make it easy for a loaner to go to their web site and "change" their address. How hard would it be to add a database field for troublemakers so they could be watched and tracked with their own SSN? But naw. Waste time messing with some uninvolved strangers instead. Repeat. Waste time. Repeat. I even contacted my Senator but their guy told his aide that he "couldn't understand what I was referring to."