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So let me understand, a corporation bought another corporation and then cut their cost by eliminating a 30 year old division that supplied customer service. Instead they subcontracted that task to an existing supplier to bring efficiency to the larger group. . . . Yep, that's what happens and the reason free markets exist. Always sad to see people lose their jobs, though. P.S. this has nothing to do with a tax break. Portraying as such is fake news.