marketing

Bank of America Hopes to Improve its Image

Anne M. FinucaneWith its stock scraping bottom at just over $6.00 a share, its image reeling from a failed attempt to to stick its customers with a $5.00 per month debit card fee, and accusations of thousands of fraudulent foreclosures, Bank of America is undertaking another effort to improve its image. Heading up the makeover attempt is Anne M. Finucane, BofA's Global Strategy and Marketing Officer. Ms. Finucane knows better than most the depths of the trouble BofA is in. The New York Times dubs her the bank's chief "image officer" and says she and the bank stumbled badly with their failed attempt to impose a $5 monthly debit card fee -- a policy that failed after a massive uprising against the fee by BofA's customers. To her credit, Ms. Finucane says that BofA's damaged reputation "cannot be fixed with just a few new slogans. ... In order to repair reputation, you have to repair the issues that underlie" the problems, she says. But how this behemoth bank is going to improve its image when almost every week there is another story of a wrongful or needlessly cruel foreclosure, such as last week's news that a man was losing his home over an $.80 cent error, is anyones guess. BofA spends $1.55 billion/year on marketing in the U.S. alone. Fincucane has reportedly initiated a review of the company's advertising agencies, and selected agencies will be invited to pitch ideas  for new marketing strategies to help improve the company's image.

Lowes, Kayak.com Drop Ads Amid Islamophobic Complaints

All-American MuslimThe travel website Kayak.com and Lowes Hardware stores pulled advertising from TLC's reality show All-American Muslim after the right-wing Florida Family Association (FFA) complained that the show presented Muslim-American families as ordinary people. FFA, disturbed by the normative portrayal of American Muslims, complained on its website that "The point of the show is to depict Muslims as ordinary folks just like you and me who are subjected to unjust suspicion," and saying the show is "propaganda clearly designed to counter legitimate and present-day concerns about many Muslims who are advancing Islamic fundamentalism and Sharia law." FFA maintained that the show was an attempt "to manipulate Americans into ignoring the threat of jihad." The group started pressuring advertisers to drop their sponsorship of the show. The CEO of Kayak.com, which dropped its ads, claimed that no third party had influenced their decision to discontinue advertising on the show. A Kayak.com executive claimed TLC had misled them about the nature of the show, and added, "...Mostly, I just thought the show sucked." Lowes responded to FFA saying the show did not "meet Lowe's advertising guidelines." The chain issued a more ambiguous public statement saying the company had a "long-standing commitment to diversity and inclusion," and saying the show had turned into "a lightning rod for people to voice complaints from a variety of perspectives - political, social and otherwise."

After Lowe’s made it public that it had pulled its ads, boycotts have been called, protests planned, 200,000 petitions have been delivered by local religious leaders, a spoof Lowes TV ad has gone viral and hip-hop mogul Russell Simmons offered to buy the remaining advertising on the show.

Breast Cancer Awareness Bullets?

Federal Ammunition's pink breast cancer awareness bulletsEvery October's push for "breast cancer awareness" brings another example of egregious pinkwashing, and this year was no exception. As if pink toasters, pink beer pong tables and even a pink Smith and Wesson handgun weren't enough, October, 2011 brought us pink, breast cancer awareness 12-gauge shotgun ammo, courtesy of Federal Ammunition.

CMD Opposes Gutting of Telemarketing Regulations

RobocallerThe Center for Media and Democracy is asking Congress to reject a bill that could "open up everyone's cell phones, land lines, and business phone numbers, without their consent, to a flood of commercial, marketing and debt collection calls," according to a letter signed by the Center and a number of public interest groups. The Mobile International Call Act of 2011 amends the Telephone Consumer Protection Act (TCPA), a statute that regulates telemarketing and limits telephone solicitations and robo-calls. The bill purportedly makes sensible updates to the TCPA to allow consumers to be notified about fraud, appointment cancellations, drug recalls, late payments, and the like. However, other provisions of the bill would allow businesses to make pre-recorded robo-calls "for any commercial purpose that is not a solicitation." This applies to any consumer's cell phone, even for those that have placed themselves on the Do-Not-Call list. The bill also exempts modern automated predictive dialers from the TCPA, "permitting repetitive 'phantom' calls to cell phones doctor's offices, hospital rooms and pagers."

Meet Kellogg's Sludge Puppet

Karden on a bag of Kellogg's Amend (Source: Karden's Corner website)

(This article has been corrected to reflect that the co-creator of the kids' gardening puppet is not employed by Kellogg Garden Products but that Kellogg has sponsored some of the puppet's gardening events.  In communications with the Center, the co-creator of the puppet, Lisa Ely, has shared her view that the puppet is an educational tool and not a marketing tool for Kellogg to reach families and kids interested in gardening. The puppet was created before Kellogg began sponsoring some of its events at gardening stores that market Kellogg's sludge-based products.)

A new puppet's in town! His name is Karden, and according to his PR, he shows kids how much fun gardening can be. What parents and teachers aren't told is that he is actually also being used as a marketing tool for sewage sludge merchant Kellogg Garden Products.

Books featuring Karden, available at common bookstores, and an "Idea Factory" website devoted to him, are full of gardening activities for parents and teachers to do with their kids. Karden throws free kids' gardening events at bookstores and hardware stores.

"Horror Hotel": The New Frontier of Junk Food Marketing to Kids

626 Horror HotelToday's teenagers are probably the most savvy generation yet when it comes to filtering out advertising, but that is no worry for junk food and drink companies who steadily deploy stealthier and more sophisticated interactive promotions that specifically target teens and exploit their emotional and developmental vulnerabilities. The newest generation of internet-based junk food promotions uses cutting edge marketing techniques with names like "augmented reality," "virtual environments" and "neuromarketing" -- the use of scientifically-devised digital marketing techniques that trigger teens' subconscious emotional arousal.

BP's Gulf of Mexico PR, One Year Later

BP logo wiltingFinger-pointing over the Deepwater Horizon disaster resumed recently after the U.S. Department of the Interior and the Coast Guard issued a joint report (pdf) which concluded all three corporate participants in the calamity -- BP, Transocean Ltd. and Halliburton -- were at fault. The report concluded all three companies violated federal laws and safety regulations by "failing to take necessary precautions to keep the Macondo well under control at all times." The report also found all three companies were "jointly and severally liable for the failure to comply with all applicable regulations." That means all three companies are mutually responsible for the accident, and each can be held singly responsible for the entire debacle. The report parsed blame among the companies for sloppy materials and workmanship, inadequate training, failure to properly assess risk and conduct proper testing, failure to abide by stop-work work policies after multiple anomalies were discovered, and so on.

Susan G. Komen, Pinkwashing? "Promise Me" It's Not True

Promise Me PerfumeOctober is fast approaching, with its annual deluge of pink ribbons and cause marketing campaigns that leverage emotions surrounding breast cancer to sell products. In past years, PRWatch has reported on questionable "pinkwashed" products like buckets of fried fast food, cringeworthy "I Heart Boobies" bracelets marketed to teenagers, and even a pink "breast cancer awareness" Smith and Wesson handgun.

This year, the Susan G. Komen Foundation -- the nonprofit organization that created the corporate phenomenon of pinkwashing -- is hawking its own highly questionable pinkwashed product: a perfume called "Promise Me" that retails for $59.00 a bottle and reportedly contains chemicals, some of which are not listed on the label, that are a suspected hormone disruptor, a known neurotoxin and an anticoagulant banned for use in human food, respectively.

Capitalizing on Pain: The Growing Business of 9/11

Scottsdale, AZ-based Stingray Sushi's "9-11 Remembrance roll"Businesses are seeking to cash in on the emotion generated by the tenth anniversary of the 9-11 terrorist attacks by selling 9-11 related swag. The vintner Lieb Cellars released 9-11 commemorative bottles of wine priced at $19.11 per bottle, with "up to 10 percent" of the proceeds going to the National September 11 Memorial and Museum. Reebok is offering 9/11 commemorative sneakers and gloves, and a website called Ruby Lane is selling 9/11 commemorative cribbage boards with the words "Never Forget" emblazoned on them for $115. An assortment of 9-11 musical snow globes are for sale on EBay, including one that "features a revolving subway on the base of the globe that plays the theme of New York, New York when the globe is cranked." Consumers also need to be on the lookout for rip-offs involving the sale of 9/11 commemorative coins. A website cleverly named Govmint.com is charging a whopping $495 each for $1 Silver Eagle coins dated 2001 that it claims came from a vault that was dug up from under the rubble of the twin towers.

Dining on Deceit: PR Stunt Backfires for ConAgra

LasagnaFood and family bloggers across New York received invitations from celebrity TV chef George Duran to attend an exclusive meal at an intimate underground Italian restaurant that had just popped up in the Village called Sotto Terra. The invitation promised "a delicious four-course meal," the Chef's "one-of-a-kind sangria," a discussion about food trends from a food industry analyst and "an unexpected surprise." Upon confirming attendance, bloggers got extra tickets to give away to their readers. But instead of a fresh Italian meal prepared by Duran, diners were quietly served Marie Callender's Three Meat and Four Cheese Lasagna, a frozen food line produced by ConAgra.

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